Shipping policy

Shipping Policy

Shipping and handling charges may vary depending on the product, packaging, size, and location. The final shipping charges (if applicable) will be displayed at the time of checkout before payment.

Order Processing & Delivery

  • Orders are usually dispatched within 2–3 working days from our warehouse

  • Delivery timelines may vary based on your location and will be handled by our logistics partners such as Delhivery, DTDC, or BlueDart

  • Estimated delivery time is typically 3–7 business days

Delivery Information

  • All orders require a signature upon delivery

  • If you are unavailable, you may assign someone (family member, colleague, neighbor) to receive the package

Please note that Casaquin is not responsible for packages received by an alternative person.

Damages & Claims

  • Casaquin is not responsible for any damage after successful delivery

  • If you receive a damaged or incomplete order, you must notify us within 48 hours of delivery

To raise a claim, please email us at:
📧 casaquinindia@gmail.com

Kindly attach clear images of the product and packaging for faster resolution.

Important Notes

  • Claims raised after 48 hours of delivery may not be accepted

  • All decisions regarding claims and replacements will be at the sole discretion of Casaquin